HP DesignJet Service

HP's training and certification model that supports their DesignJet product families is very different from other vendors in the wide format space. It is a model where reseller partners pay for certification training and much of the training is still led by a live instructor and there are supervised hands-on labs required - either in a HP authorized training classroom or in an authorized live, virtual training session. The best part of HP's model is that Skills 4 Techs is the exclusive training organization, authorized to provide DesignJet certification training. We grew up in the reseller channel! In our history,…

With over 50 HP DesignJet printer models in active use by customers and still in active status within their "service lifecycle"; how can you feel confident about providing service and support for ALL of them? The HP LF MyKnowledge App (MKA) is the main resource for you from HP, BUT you need to be certified on the DesignJet model that you want to access information resources for. This includes install guides, service manuals, updates, firmware updates, etc. It also appears that HP may not truly understand what resources and information truly are of use for technicians. One of their recent…

HOLD ON! Let's take a closer look. Use Installation Credits to pay for TrainingHP Partners that are authorized to sell and service HP DesignJet printers may have access to installation and training credits that can fully pay for their certification training expenses. Installation is actually a warranty service, which means that it should be performed by technicians that are certified on the products that they are installing. At the conclusion of each printer installation there is an End of Installation (EOI) procedure and report that is performed by the installing technician and in conjunction with the end customer. There are…

WISE for HP Channel Services Delivery PartnersHP’s internal technical support portal, called WISE, is available to service-authorized channel partners through an integration with the HP Partner Portal.S4T has been teaching technicians to use the WISE resource for well over a year. It's not referenced in the HP course materials but we know it adds value so we add it to the training.WISE for Channel enables channel partners to access HP technical support documentation, service manuals, user guides, videos, and general support information in a mobile-friendly environment. Users can also access product-specific drivers and firmware through the WISE Product Detail Pages.To…

New Product Release HP has released new "entry level" DesignJet models - The DesignJet Studio Portfolio. These models target residential and small commercial projects as they are designed for Micro and Small companies. This entry level portfolio may have great appeal for technical professional as the "work from home" market space continues its rapid growth. We are looking forward to getting our training unit soon ... I wonder if I can sneak it into my home office when Ray isn't looking ...

Help your customers ensure that all of their HP DesignJet printers stay healthy during extended periods of little or no usage. Your customers may need to leave their offices for long periods of time or they may need to scale back the number of printers that they are actively using on a regular (daily) basis. During this period of inactivity you will want to ensure to keep their office assets healthy until it’s time to return active business usage. If a HP DesignJet Printer will not be used for multiple weeks, it is still best to leave it on. All HP…