Your approach to Service Offerings can be a thorny decision
When you look at how HP DesignJet Service Authorization works, your organization has 2 primary approaches to choose from. One approach, that is heavily recommended by your local HP representative is to get some of your technicians certified to “Service What You Sell”. At first glance, it makes sense … all those new products going out the door to your customers; you will be authorized to install and support those printers under warranty and under HP CarePacks.
The second approach, that is more popular with established service organizations, is to “Service What Your Customers Have”. There are many DesignJet printers that may no longer be current, in terms of selling new units BUT many clients have them in use and may even have units still covered by CarePacks. When your technicians are certified on older products as well as the current models you get the benefits of knowing proper support and repair practices for those printers that are in use and you also get a significant parts discount so that you can build a profitable Service Revenue Stream. Imagine how much more professional your organization looks when you can tell your customers that your technicians are factory trained on ALL of the DesignJet printers that they have in their environment.
Skills 4 Techs created the DesignJet Master Technician class to specifically enable HP Partners to choose the most profitable and successful approach to providing DesignJet support and repair services – “Service What Your Customers Have”. Let us know if you are ready to have your technicians become DesignJet Masters!
