Service Management

As 2023 wraps up, we once again take the opportunity to say "Thank You!" to all of our customers and supporters. Thank you to each and every one of you who has engaged with us to understand our training and certification services, has worked with us on your certification projects - big and small and especially those who work with us in ongoing relationships. This past year saw many changes and we have been fortunate to have achieved many successes: Our DJ Master Technician training course - wildly popular! Our Premier Virtual COMBO - runs in close second place Both…

As we all adjust to new and different working conditions it is always a welcome event when we receive good news. We were happy to hear that HP is extending the claim period for submitting installation credit claims. Just as important - please remember, installation credits should be Service Revenue and installations must be performed by properly service qualified technicians. That means that if a technician is installing a DesignJet Z6, he or she must be Service Qualified on the T1700/Z6/Z9 Family. Announcement excerpt - HP extends Installation and Training claim periodInstead of the normal 30-day claiming period, HP is…